Privacy Policy
Effective Date: February 3, 2025
Last Updated: March 1, 2025

1. Introduction
Welcome to DivineSecure's Privacy Policy! Your privacy is important to us. DivineSecure LLC ("DivineSecure," "we," "us," or "our") is committed to protecting the privacy and security of our users' ("you" or "your") personal information. This Privacy Policy outlines our practices regarding data collection, usage, security, and compliance with relevant regulations.

2. Information We Collect
We collect various types of information, including but not limited to:

• Personal Information: Name, email address, phone number, billing details, and account credentials.
• Non-Personal Information: Browser type, device information, and general analytics.
• Payment Information: Credit card details, billing address, and transaction history.
• Security Data: Logs of interactions with our AI-driven security system and Learning Management System (LMS).
• Cookies and Tracking Data: IP addresses, browsing activity, and session information.
• Employment and Background Information (for staff and volunteers): If applicable, background checks, training records, and security clearance status.

3. How We Collect Information

Consent: By using our services, you consent to the collection, use, and processing of your information as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us at info@divinesecure.com, although this may limit your ability to fully utilize our services.
We collect information through:

• Direct User Input: When you sign up, make a purchase, or contact us.
• Automated Technologies: Cookies, web beacons, and tracking tools.
• Third-Party Integrations: Payment processors, analytics providers, CRM systems, and security monitoring tools.
• User Interactions: When accessing our AI-driven security tools and LMS platform.
• Employment and Training Records: Collected for personnel security vetting and verification.

4. Purpose of Data Collection
We collect and process your data for the following reasons:

• To provide, maintain, and improve our services.
• To facilitate secure transactions and process payments.
• To send service updates, security alerts, and promotional materials (with consent).
• To monitor and analyze website and platform performance.
• To comply with legal and regulatory obligations.
• To verify security credentials for staff and volunteers where necessary.
• Data Minimization: We adhere to the principle of data minimization, ensuring that we only collect and process the data that is necessary for the purposes outlined in this Privacy Policy. We strive to avoid excessive data collection and limit the processing of personal data to what is required to provide our services effectively.

5. How We Use Your Information

• Service Delivery: Providing AI-driven security, LMS, and incident reporting.
• Customer Support: Addressing inquiries and troubleshooting issues.
• Security & Fraud Prevention: Detecting unauthorized access and potential threats.
• Legal Compliance: Adhering to applicable laws, court orders, and law enforcement requests.
• Marketing & Communications: Sending newsletters and promotions (opt-in required).
• Personnel Verification: Ensuring that security staff and volunteers meet necessary background and training standards.

6. Data Security Measures
We implement industry-standard security measures to safeguard your data, including:

• SSL encryption for data transmission.
• Secure storage of sensitive information.
• Multi-factor authentication for account access.
• Regular audits and vulnerability assessments.
• Role-based access control (RBAC) for sensitive security data.

7. Compliance and Regulatory Adherence
DivineSecure complies with all applicable privacy laws and regulations, including:

• General Data Protection Regulation (GDPR) (for users in the EU).
• California Consumer Privacy Act (CCPA) (for California residents).
• Children’s Online Privacy Protection Act (COPPA) (we do not knowingly collect data from children under 13).
• Payment Card Industry Data Security Standard (PCI DSS) (for handling payment data securely).
• Other jurisdictional laws as required.

We regularly review our practices to ensure compliance with current and upcoming regulations.

8. User Rights and Choices
You have the right to:

• Access and update your data by logging into your account.
• Request data deletion by contacting our support team.
• Opt-out of marketing communications via email settings.
• Restrict or object to data processing where applicable.
• Download a copy of your data in a structured format upon request.
• Request limitations on personnel background checks where legally permitted.
• Data Portability: You have the right to data portability, allowing you to request a copy of your personal data in a machine-readable format. To exercise this right, please contact us and we will provide you with a copy of your data within a reasonable timeframe.

If you wish to exercise any of these rights, please contact us at info@divinesecure.com.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If significant changes are made, we will notify you via email or a prominent notice on our website. Your continued use of our services constitutes acceptance of these changes.

10. Third-Party Services and Data Sharing
We do not sell or rent your data. However, we may share information with:

• Service providers (e.g., payment processors, CRM software, security monitoring platforms) to facilitate our services.
• Legal authorities if required by law.
• Business partners with explicit user consent.
• Background check agencies when verifying security personnel and volunteers.

11. Data Retention Policy
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. Data related to transactions, security logs, and legal compliance may be stored longer as required by law.

• User accounts and security logs: Retained for up to 5 years after account termination.
• Payment and transaction records: Retained for up to 7 years for tax and audit purposes.
• Background check data: Retained for up to 3 years after termination of employment or volunteer status.

12. International Data Transfer

If we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy and comply with applicable data protection laws. This may include Standard Contractual Clauses (SCCs) or other legal mechanisms to ensure the security of your information during transfer.

13. Cookies Policy

We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings or by using our Cookies Policy.

14. Contact Information
If you have any questions or concerns regarding this Privacy Policy, you may contact us at: DivineSecure LLC
Email: info@divinesecure.com
Phone: (336) 870-8469

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.